As per the firms Refund Policy Osbourne Pinner Solicitors do not issue refunds once engagement letter has been sent and or disbursements have been paid or a liability for disbursements has been incurred.
If you request a refund of some or all of that money, after deducting any direct costs to us and work carried out by us associated with the processing of your matter and the processing of any refund and also any costs (including VAT and disbursements) which we have incurred in accordance with your instructions up to the date of your request for a refund.
If you would like to request a refund you should raise the matter with your solicitor in the first instance, by writing to our Client Care Director, 48 Warwick Street, London W1B 5NL Once we have received your refund request, your matter/work carried out will be assessed by the accounts team. The assessment on your file will take 30 working days by the accounts team and once the assessment is done and a response with the agreed refund is sent to you, our accounts team will refund any money due to you that will be made to you via bank transfer within 28 working days of that agreement.
Please, contact our Client Care Director by post for any refund request at the below addresses.
CITY OFFICE LOCATION
48 Warwick Street, Piccadilly Circus
London, W1B 5NL
Fax: 020 7183 2462
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